WHAT TO EXPECT
What You Should Expect Form Your Treatment Session
& What We Expect From You
WHAT TO EXPECT IN GENERAL
Business hours are from 9:00 a.m. to 6:00 p.m. Monday – Thursday, however Friday & Saturday hours are by appointment only!
Walk-in appointments are accepted, if therapists are available.
Children and teens are welcome, but an adult guardian must be present with the minor in the treatment room for the entire session and sign the agreement to treat a minor.
Clients should arrive 15 minutes early before their visit.
The first session requires a 30 min health intake and assessment process on top of your scheduled (60 min or 90) massage and bodywork appointment. We will provide a written Posture Assessment report on the findings from our assessment within 3 business days. The discounted cost of the written Posture Assessment report is $25 if the assessment was part of a scheduled massage and bodywork appointment (...the full price of an independently scheduled 30 min long Posture Screening & Assessment appointment is $50).
Your intake paperwork can be downloaded and brought to your appointment or emailed in advance.
This will make your experience more complete and focused on the actual bodywork you would like to receive vs the time spent on the required intake paperwork.
After you complete the health intake form (preferably in advance – by printing out and filling out the docs at home) the therapist will take you to a private treatment room, review the form with you, and discuss your goals for the session.
A posture or case assessment will be conducted for max 15 minutes, depending on the nature of the visit, as well as on the client's needs, expectations and condition.
The therapist will customize the massage to meet your specific needs within the limits of his or her training and scope of practice.
The therapist will then leave the room while you disrobe and position yourself under the drape on the massage table.
Only the area being massaged is undraped, the rest of the client's body remains covered.
The breasts, genitals, and anus are never undraped during a session, and every effort is made to respect and protect both the client’s and therapist’s modesty.
The client may undress to the level of his/her comfort before the beginning of the session.
While the therapist will ask you a few questions for instance, about the comfort of the stroke and or pressure, room temperature or choice of session music, you should let the therapist know immediately if you are feeling uncomfortable for any reason..
THERAPIST & CLIENT EXPECTATIONS
The client is expected to demonstrate good hygiene and not use illegal drugs or alcohol before the session (the use of drugs and alcohol make it unsafe for a client to receive massage).
Clients and therapists are expected to refrain from any behavior of a sexual nature, including sexual jokes, nicknames, or immodest conduct. Sexual behavior from the therapist toward a client is grounds for therapist termination and may lead to a formal complaint filed with the state board of massage.
Similarly, sexual harassment from the client toward the therapist is absolutely not tolerated. The session will be terminated immediately and there will be a refusal of further service to the client, if the therapist's safety is being challenged this way.
The premises of our office are non-smoking as well as scent and odor free.
It is the client's responsibility to be clean and practicing personal hygiene on day of his / her bodywork appointment.
The client has a right to a prompt, professional service in an environment that is clean, private, and safe.
Client information is not shared with any members of the public or other health-care providers unless the client releases the information in writing. A court of law may order the client’s health-care records released to the court as part of a legal proceeding. Therapists are obligated to report information about the abuse of a child, elderly person, or mentally or physically challenged person in the event that such information is related during the session. Therapists are obligated to report threats of self-harm, or threats that the client plans to harm another person, to authorities.
Both the client and the therapist have their respective right to end the session at any time, should they feel dissatisfied or uncomfortable with the session in any way.
Clients who are dissatisfied with a therapist are encouraged to contact the clinic manager or residing doctor.
Formal complaints can be filed with the state on the Board of Massage website.